Tickets and attachments
Keep a conversation with support in one place.
Open a ticket
Choose Support in your workspace, add a subject and describe what happened. Include the deployment name and the time of the issue. You can attach up to four PNG, JPEG, WebP, PDF or UTF-8 text files, up to 8 MB each.
Follow the thread
Replies appear together in the ticket thread. A staff reply marks the ticket answered; replying as a customer reopens it, including a previously closed ticket. Close it when the issue is resolved. Only you and authorized support staff can download its cloud attachments.
Share safely
Screenshots and sanitized logs are useful. Remove passwords, private keys, connection tokens and unrelated personal data before uploading. Attachments are not publicly linked and are not part of database recovery backups.